We would like to inform you about an important update regarding our product offerings. The Libra/Sagittarius product line (and cross listed derivates) will soon be discontinued.
The Libra/Sagittarius product line has served our customers well over the years, but as part of our ongoing commitment to innovation and product improvement, we have developed the new and enhanced Taurus product line, alternative to the Libra/Sagittarius one. Taurus, which has been available on the market for a few years now, is a proven and robust technology that has garnered strong feedback and adoption from our customers.
Regarding the discontinuation of Libra/Sagittarius, we want to assure you that we are dedicated to making the discontinuation process as smooth as possible for all of our valued customers.
Here are some key points to note:
- Discontinuation Timeline: The Libra/Sagittarius product line will remain available for purchase until June 2025. This should provide you with ample time to plan your last-time buy and make necessary arrangements.
- Last-Time Buy Planning: If you have ongoing projects that require Libra/Sagittarius products, we encourage you to plan your last-time buy carefully. Please consider placing your orders as soon as possible to ensure that you have an adequate supply to meet your project requirements. Please be informed that production of Libra/Sagittarius devices is scheduled until June 2025. Orders placed within this timeframe may request delivery within November 2025. The actual lead time will be confirmed upon order confirmation.
- Transition to Taurus: For any new major projects or future requirements, we recommend considering our new Taurus product line as a suitable replacement for Libra/Sagittarius. Taurus offers comparable or improved features and performance, ensuring a seamless transition for your operations. Please be aware that the protocols for the Libra/Sagittarius and Taurus product lines are distinct and not backward compatible. Should you not have a known direct route to Taurus, we’ll be happy to suggest the best way to get it in your region.
- Stock Planning: As part of your transition strategy, we advise you to evaluate your current stock of Libra/Sagittarius products and adjust your inventory accordingly. Our sales representatives are available to assist you in assessing your needs and facilitating a smooth transition to Taurus.
- New Terms & Conditions: Please be aware that as previously communicated we have recently updated our terms and conditions, including details regarding product warranties in the event of discontinuation. We encourage you to review these changes and reach out to us if you have any questions or concerns.
- Detectors cleaning service: For customers who are already using the detectors cleaning service in accordance with specific local regulations, please be advised that the service (with fee) for the Libra/Sagittarius product line will be available for up to 8 years from the date of the obsolescence.
We understand that change can be challenging, but we are confident that our new Taurus product line will exceed your expectations and provide you with the reliability and performance you’ve come to expect from us.
At the following link you’ll find the full list of discontinued product codes.